ew77 Privacy Policy

1. Introduction

ew77 ("ew77", "we", "us", "our") operates the online gaming platform accessible at ew77.win and is committed to protecting the personal data of all players and visitors. This Privacy Policy ("Policy") describes the types of personal information ew77 collects, the purposes for which it is used, the conditions under which it may be shared, and the rights available to data subjects.

This Policy applies to all personal data collected through the ew77 website, mobile browser experience, live chat, email correspondence, and any other interaction with the ew77 platform. By registering an account or continuing to use ew77, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.

ew77 processes personal data in accordance with applicable data protection legislation and the data privacy standards imposed by the international gaming authorities under which ew77 holds its operating licence.

2. Personal Data We Collect

2.1 Registration Data

When you create an ew77 account, we collect the personal information you provide, which may include:

• Full legal name as it appears on your identity document;
• Date of birth (for age verification — you must be 21 or older);
• Nationality and country of residence;
• Residential address;
• Email address;
• Mobile phone number (Malaysian or international);
• Preferred username and hashed password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and international gaming authority requirements, ew77 may request and retain copies of:

• Malaysian MyKad, passport, or other government-issued photo identification;
• Proof of address (utility bill or bank statement dated within three months);
• Proof of payment method ownership (e.g., screenshot of e-wallet account, bank statement header).

2.3 Financial Data

ew77 records transaction data relating to deposits and withdrawals, including payment method identifiers (e.g., masked Touch 'n Go eWallet account reference, last four digits of bank card), transaction amounts in MYR, timestamps, and processing status. Full payment instrument credentials are never stored on ew77 servers — these are handled by our licensed payment processors.

2.4 Usage and Technical Data

ew77 automatically collects certain technical information when you access the platform:

• IP address and approximate geographic location derived therefrom;
• Browser type, version, and operating system;
• Device identifiers and screen resolution;
• Pages visited, features accessed, and session duration;
• Game play history, bet amounts, and wagering activity.

2.5 Communications Data

When you contact ew77 via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and support ticket references. This data is used to resolve enquiries and to improve our support services.

3. How We Use Your Personal Data

ew77 uses the personal data collected for the following purposes:

• Account management — to create, maintain, verify, and administer your ew77 account;
• Identity and age verification — to confirm that you meet the minimum age requirement of 21 years and to verify your identity under applicable KYC obligations;
• Payment processing — to process deposits, withdrawals, and refunds in MYR;
• Legal and regulatory compliance — to fulfil AML, KYC, and responsible gaming obligations required under applicable international gaming authority regulations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorised access, and other prohibited conduct;
• Customer support — to respond to enquiries, resolve disputes, and provide assistance;
• Responsible gaming — to monitor for indicators of problem gambling behaviour and to apply self-exclusion or deposit limits at your request or where required;
• Platform improvement — to analyse usage patterns, diagnose technical issues, and improve the ew77 platform experience;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable opt-in requirements.

4. Legal Basis for Processing

ew77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to perform the contract between you and ew77 (i.e., providing the gaming platform services);
• Legal obligation — processing required to comply with AML, KYC, and gaming regulatory requirements;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent — processing for direct marketing communications, where consent has been obtained and is required under applicable law. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

5. Data Sharing & Disclosure

ew77 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers — licensed processors handling MYR transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and cryptocurrency payment rails;
• Identity verification providers — third-party KYC and AML screening services used to verify your identity and screen for politically exposed persons or sanctions list matches;
• Game content providers — certified game studios whose software is integrated into the ew77 platform may receive player session identifiers necessary for game delivery and RNG auditing;
• Regulatory and law enforcement authorities — where ew77 is required by law, court order, or gaming regulatory authority to disclose personal data;
• Professional advisors — lawyers, auditors, and other professional advisors bound by confidentiality obligations, where disclosure is necessary for ew77's legal or compliance functions.

All third-party service providers engaged by ew77 are contractually bound to process personal data only on ew77's instructions and in accordance with applicable data protection requirements.

6. Cookies & Tracking Technologies

The ew77 platform uses cookies and similar tracking technologies to operate the site, remember your preferences, maintain session security, and analyse platform usage. Categories of cookies used include:

• Strictly necessary cookies — required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — used to remember your language preference, display settings, and logged-in state.
• Analytics cookies — used to collect aggregated, anonymised data on how players navigate the ew77 platform, helping us improve the user experience.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ew77 platform.

7. Data Retention

ew77 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. In practice:

• Account and KYC records are retained for a minimum of five (5) years following account closure, in compliance with applicable AML record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years;
• Support communications are retained for a minimum of two (2) years;
• Marketing communication preferences and consent records are retained for the duration of your account and for three (3) years thereafter.

When data is no longer required, ew77 will securely delete or anonymise it in accordance with its data destruction procedures.

8. Data Security

ew77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and ew77 servers;
• Encryption of sensitive data fields at rest, including identity document images and financial identifiers;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the ew77 platform infrastructure;
• Two-factor authentication available for player accounts to reduce the risk of unauthorised access.

Notwithstanding these measures, no online system can guarantee absolute security. ew77 will notify affected players and relevant authorities of any personal data breach in accordance with applicable law.

9. Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by ew77:

• Right of access — to request a copy of the personal data ew77 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to ew77's legal retention obligations;
• Right to restriction — to request that ew77 restrict processing of your personal data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format;
• Right to object — to object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — to withdraw consent for marketing communications at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the ew77 data team at [email protected] with the subject line "Data Rights Request". ew77 will respond within thirty (30) days. Identity verification will be required before any request is processed.

10. Children's Privacy

The ew77 platform is strictly intended for adults aged 21 years and older. ew77 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If ew77 discovers or is notified that personal data of an underage individual has been collected, that data will be deleted and the associated account will be permanently closed without refund. If you believe a minor has accessed the ew77 platform, please contact support immediately.

11. Third-Party Services

The ew77 platform integrates third-party services, including game content providers, payment processors, and KYC verification tools. These third parties operate under their own privacy policies and data processing agreements. ew77 is not responsible for the privacy practices of third-party game studios or payment networks once data leaves the ew77 platform boundary. Players are encouraged to review the relevant privacy documentation of any third-party service they interact with through the ew77 platform.

12. International Data Transfers

ew77 may transfer personal data to service providers or infrastructure located outside Malaysia. Where such transfers occur, ew77 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or reliance on adequacy determinations — to maintain a level of data protection consistent with applicable requirements. Your use of the ew77 platform constitutes acknowledgement of potential cross-border data transfers as described herein.

13. Updates to This Policy

ew77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Material changes will be communicated to registered players via the email address on their ew77 account and/or by a prominent notice on the platform. The revised Policy will take effect on the date stated in the notice. Continued use of the ew77 platform after that date constitutes acceptance of the updated Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ew77, please contact us via live chat (available 24/7 within the platform) or in writing at: [email protected]

Please include "Privacy Policy Enquiry" in the subject line of any written communication. ew77 aims to acknowledge all data-related enquiries within two (2) business days.